Can I send every online order to a POPStation?

No. Select POPStation only when the merchant, platform, or carrier explicitly supports it in checkout or the delivery flow. Do not enter a locker location as an ordinary residential address.

A parcel says delivered but is missing. Should I call the police first?

First check the address, letterbox, doorstep, concierge/security, and household, then preserve tracking and delivery evidence and open carrier/platform cases. If there are clear signs of theft, high value, or a safety concern, ask management and the police based on the facts.

Local services / Receiving parcels

Singapore parcel delivery: doorstep, letterbox, POPStation, Pick Locker and missing parcels

For newcomers, failed parcel delivery is often an address, access, or route-choice problem: the unit number is missing, a courier cannot enter the condo, the checkout never supported the locker selected, or a notification was missed. Use this guide to choose the delivery route first, then recover conservatively from a missed or apparently missing parcel.

Before checkout: make the address complete

Recipient name and a local mobile number that receives SMS
Block/house number + street name
#floor-unit number for HDB/condo addresses
Singapore + six-digit postal code
Only necessary gate, concierge, or safe-drop notes; never add identity numbers or sensitive data

Common mistakes

Treating POPStation or Pick Locker as a universal mailing address. Checkout/carrier support is required.
Leaving out the unit number and using only the estate/condo name.
Paying a redelivery link before checking the carrier’s official tracking page.
Applying the 10-working-day SingPost post-office rule to every courier or locker.

Choose the right receiving route

Route	Best fit	Cost context	Watch-out
Doorstep	Someone is available, the item is large, or checkout only offers home delivery	Usually included in order delivery fee	Confirm gate/concierge access; do not assume every courier can enter a condo.
Letterbox	Small items that fit; eligibility depends on carrier and service	Usually included	Unit number and postal code must be correct; letters and parcels have different delivery access.
POPStation	The merchant/platform explicitly offers a SingPost POPStation option	SingPost currently says collection needs no registration and has no additional collection fee	Use the SMS PIN or QR at the assigned locker. Do not type an arbitrary locker location as your address.
Pick Locker / supported locker	Checkout or the carrier explicitly lets you select that locker	Check the platform checkout	Pick is open-access infrastructure, but your order still needs platform/carrier support.

Missed delivery: follow the actual notice

Capture the order number, tracking status, timestamp, and carrier name.
Check SMS, app, email, and any delivery card. The next step may be automatic redelivery or transfer to a named post office/collection point.
For a SingPost notification card transferred to a post office, current official guidance says the item is held for the next 10 working days before return to sender.
Use only the carrier website/app or in-order support. Treat unexpected redelivery-payment, OTP, card, or Singpass requests as suspicious until verified independently.

Delivered but missing: a 15-minute evidence pass

Recheck the full address, unit number, and phone number.
Check the letterbox, doorstep, nearby safe spots, concierge/security, management parcel area, household members, and neighbours.
Save the tracking page, order page, delivery image/time, location photos, and every carrier/management contact.
Open a case with the carrier and merchant/platform—do not rely on a social comment—and record the case number and deadline.
For a high-value item or signs of theft, preserve the likely CCTV time window and ask management about retention/access. Do not publish neighbours’ footage yourself.

Keep reading

Sources and update notes

SGBook summarises practical planning ranges and links back to official sources so you can verify before making decisions.